Refund policy

RETURN AND REFUND POLICY

Due to the hygienic and personal-use nature of cosmetics, all sales are final. We do not accept returns or exchanges for reasons such as change of mind, personal preference, shade selection, or dissatisfaction with a product after it has been opened or used.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us through our Contact page within 7 calendar days of the delivery date shown in the tracking information.

Please include:

• Your order number
• A description of the issue
• Clear photographs or video showing the product, packaging, and shipping label

Keep the product and all original packaging until your claim has been reviewed. Claims submitted after 7 calendar days may not qualify for a replacement or refund.

If we approve your claim, we may provide a replacement or refund to the original payment method, depending on the circumstances and product availability.

MINOR PACKAGING IMPERFECTIONS

Minor dents, scuffs, dusting, or other small packaging imperfections that do not affect the safety or usability of the product may occur during shipping and are not necessarily considered damage.

INCORRECT ADDRESSES AND FAILED DELIVERIES

Customers are responsible for providing a complete and accurate shipping address. Orders returned or lost because of an incorrect address, incomplete address, refused delivery, or failed delivery attempt are not eligible for a refund. Additional shipping charges may apply if reshipment is available.

ORDER CANCELLATIONS

Contact us as soon as possible if you need to request a cancellation. We cannot guarantee cancellation once an order has entered processing or fulfillment.

REFUNDS

Approved refunds are issued to the original payment method. Processing times vary by bank or payment provider and may take several business days after the refund is issued.

For assistance, please contact us through the Contact page on our website.