Where do you ship?
We currently ship to eligible addresses within the United States and Canada. Available shipping methods, rates, and estimated delivery dates are displayed at checkout based on the delivery address.
How long does processing take?
Products may be produced and fulfilled after an order is placed. Please allow approximately 5 to 9 business days for processing and fulfillment before shipment. Business days do not include weekends or holidays.
How long will delivery take?
Delivery time depends on the shipping method and destination. Estimated delivery dates are shown at checkout. These dates are estimates and may be affected by carrier delays, weather, holidays, or periods of high demand.
Will I receive tracking information?
Yes. Tracking information will be provided when your order ships. Please allow time for the tracking information to become active after the carrier receives the package.
Will Canadian orders have duties or taxes?
Orders shipped to Canada may be subject to import duties, taxes, customs charges, or carrier fees upon arrival. These charges are determined by Canadian authorities or the shipping carrier and are the customer’s responsibility. They are not included in the product price or shipping charge unless specifically shown at checkout.
Can I return or exchange a product?
Due to the hygienic and personal-use nature of cosmetics, all sales are final. We do not accept returns or exchanges for change of mind, personal preference, shade selection, or dissatisfaction after a product has been opened or used.
What should I do if my order arrives damaged, defective, or incorrect?
Please contact us within 7 calendar days of the delivery date shown in the tracking information. Include your order number, a description of the issue, and clear photographs or video showing the product, packaging, and shipping label. Keep the product and original packaging until the claim has been reviewed.
Can I cancel or change my order?
Contact us as soon as possible. We cannot guarantee that an order can be changed or cancelled after it has entered processing or fulfillment.
Will product colors look exactly the same in person?
We make every effort to represent our products accurately. Colors and product appearance may vary slightly depending on your device, screen settings, lighting, and natural lip tone.
How can I contact 7 The Label?
Visit our Contact page or email us at info@7thelabel.com. Please include your order number when contacting us about an existing order.